Last update: [Current Date]
1. Responsible for the Treatment
The company responsible for the processing of your personal data is James Tour Cartagena (hereinafter “The Agency”), with principal residence in the city of Cartagena de Indias, Colombia.
- Owner / Legal Representative: Santiago Carreazo Pineda
- Contact email: info@santiagotourscartagena.com
- Phone: 322 2112253
2. Legal Framework
This policy shall be governed by the provisions of the Political Constitution of Colombia (Art. 15 and 20), the Law 1581 of 2012 (General law on the Protection of Personal Data), the Regulatory Decree 1377 of 2013 and other regulations consistent.
3. Data we Collect
For the efficient delivery of our tourist services, The Agency may collect, store and process the following personal data:
- Data Identification: Full name, number of identity card or passport, nationality, date of birth.
- Contact details: E-mail address, phone number (mobile/WhatsApp), address of residence or hotel pick-up.
- Transactional Data: Information related to your bookings, purchase history and payment methods (processed securely through gateways to bank).
- Sensitive Data (Optional): Information on health, allergies, or dietary restrictions, necessary only to ensure their safety and wellbeing during the tours.
4. Purpose of the Treatment
The personal data collected will be used for the following purposes:
- Booking management: Process, confirm, and manage your bookings of tours, transport and tourist activities undertaken.
- Tourist Operation: Coordinate with service providers (hotels, boats, and guides) of the logistics necessary for the provision of the service.
- Travel insurance: To arrange insurance policies for medical care and accidents are required for the conduct of tourist activities.
- Customer care: Sending relevant information, vouchers, itinerary changes, or respond to queries and complaints.
- Legal Compliance: Fulfillment of tax obligations, accounting and reports to tourism authorities (such as the presentation of lists of passengers to coast Guard or National Parks).
- Marketing (Optional): Send promotions, special offers and news about our services, provided the user has given their express consent.
5. Rights of the Holder of the Data
As the owner of the information, you have the right to:
- Access free of charge to the data provided, which have been the object of treatment.
- Know, update and rectify your information from partial data, inaccurate, incomplete, or misleading.
- Request proof of the authorization granted.
- Revoke the authorization and/or request the deletion of the data when the treatment does not comply with the principles, rights and constitutional and legal protections.
- Refrain to answer questions on sensitive data.
6. Transfer of Data to Third parties
James Tour Cartagena you agree not to sell or commercialize their data with third parties. However, for the correct provision of the service, it is necessary to share certain operational information (name and document) to:
- Insurers (for policies of the trip).
- Port authorities and National Parks (for control of sail, and income).
- Direct suppliers (hotels or transporters) involved in your reservation.
7. Information security
We implement measures of technical, human and administrative measures to provide security to your records, preventing its adulteration, loss, consultation, use or unauthorized access or fraudulent.
8. Procedure for the Exercise of Rights (Petitions, Complaints and Claims)
To exercise their rights of Habeas Data, you may send a written request to our official e-mail: [INSERT EMAIL HERE]. Your application must include:
- Full name and identification number.
- Description of the facts that give rise to the request.
- Data of contact to receive a response.
The Agency will respond to your request in a maximum term of fifteen (15) working days from the date of receipt of the same.
9. Validity
This Privacy Policy governs the date of publication. The databases will remain in force for the time necessary to fulfill the aforementioned purposes and the legal obligations applicable.
